BAO — SUPPORT
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Need help with Bao? Email corentin.martins.pro@outlook.fr. We read every message and usually reply within 48 hours.

Common questions
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How do I cancel my subscription?
On your iPhone: Settings → [your name] → Subscriptions → Bao → Cancel subscription. You can also do it from Bao: Profile → Settings → Manage subscription. You keep access until the end of the period you've paid for.

How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

I got a new phone. How do I restore my purchase?
Open Bao, go to the paywall or Settings, and tap Restore.

I didn't get my free trial, or I was charged unexpectedly.
Email us at the address above with the Apple ID email you subscribed with (never your password) and we'll sort it out.

Talk with Bao can't hear me.
Check that Bao has microphone and speech recognition access: Settings → Privacy & Security → Microphone and Speech Recognition → turn on Bao. Hold the mic button while you speak, then release it.

How do I make Bao's voice sound better?
Download a higher-quality Chinese voice: Settings → Accessibility → Spoken Content → Voices → Chinese (China mainland) → pick one marked Enhanced or Premium.

How do I add the widget?
Touch and hold your Home Screen → Edit → Add Widget → search for Bao. For the Lock Screen: touch and hold it → Customize → Lock Screen → add Bao.

A video isn't in Chinese, or shouldn't be in Bao.
Tell us by email with the video's title, and we'll remove it. Creators can also ask us to remove their videos.

Something's not working, or I found a bug.
Use "Talk to the founder" from the app's Profile tab, or email us directly. A screenshot and a few words about what happened helps a lot.

How do I delete my account and data?
In the app: Profile → Settings → "Delete account and all data." This permanently removes your saved words and progress and can't be undone.

Where are your Terms of Service and Privacy Policy?
Terms: https://pcclblxaetlamjhglxpm.supabase.co/storage/v1/object/public/legal/terms.txt
Privacy: https://pcclblxaetlamjhglxpm.supabase.co/storage/v1/object/public/legal/privacy.txt

Bao — learn Chinese from real content.